We take the burden from our clients to make or manage customers more efficiently and effectively. We provide,
• Automated mail opening and sorting
• Mail and paperwork scanning
• Process web and paper based application
• Respond to customer queries
• Print and Fulfillment
Our systems seamlessly turn paperwork into electronic files, these are sent to contact center where one of our agents will respond to customers in the most appropriate way.
Document scanning is a key component of a complete document processing solution. We offer customized document scanning solutions based on state of the art scanning and document processing technologies.
The document images resulting from the scanning phase are electronically recognized as much as possible. Intelligent technologies such as OCR (Optical Character Recognition), ICR (Intelligent Character Recognition) and Forms Recognition convert as much information as possible without human intervention, including handwritten and printed text, images, barcodes, tick boxes and more. Documents that can not be automatically captured and indexed (or electronically indexed documents that do not meet a preset confidence level) are transferred to our processing centers for manual capture, indexing or control.