We offer professional call center services using diversified channels of communication.
• 24 hour telephone answering service
• Out of hour call handling
• Daytime Telephone answering
• Business call answering
Customer Management
Our contact center outsourcing services can help our clients at all stages o the customer lifecycle, whether their customers are consumers or business. They include
• Serving new customers
• Setting up new customer accounts
• Providing customer service for general enquiries and complaints
• Advice lines
• Taking orders, reservations or bookings
• Handling technical queries through helpdesk
• Upgrading customer accounts
• Selling including up selling and cross selling
• Promoting loyalty and retaining customers
Our multichannel call centers are equipped to communicate with customers, through whichever channel they prefer.
• Incoming and outgoing calls
• Email
• Web Chat
• SMS
• Fax and letters
Debt Management
We help our clients to manage late paying customers, whether their objective is to reduce short term debt or free up cash from long term debt. Our services include
• Incoming and outgoing calls to collect payment
• Payment reminders for forgetful customers
• Advising customers with financial difficulties
• Debt management systems designed to make payment collection easier.